Do you have a customer service phone line I can call?
- At this time we do not have a phone line. We ask that all customer service inquiries be submitted in writing to firstname.lastname@example.org so that we can better assist you.
How long will it take to receive my domestic order?
- We make every effort to process orders within 3-4 business days of when they are received.
- Once the package is shipped it can take 7-15 business days to be delivered.
- Orders typically will arrive within 10 days of ordering.
How long will it take to receive my international order?
- We make every effort to process orders within 5 business days of when they are received.
- Once the package is shipped it can take 10-20 business days to be delivered, depending on your location.
Will I be notified when my order is shipped?
- Yes! You will receive a confirmation email after you have placed your order, and another when your order is sent out.
Will I receive a tracking number?
- Yes of course! All orders are shipped through USPS and include tracking. Email us if you need tracking. email@example.com Please note that the Order Number is not your tracking number.
I ordered from outside the US, can I still track my order?
- Once your package reaches customs, your USPS tracking number will become active.
What is your U.S. return policy?
- All sales are final unless stated otherwise. We will refund or exchange if the item gets broken during shipment. You must contact us within 2 days of delivery.
- Exchanges can only be made for items of equal or lesser value.
- Original Shipping charges are not refundable.
- Please be sure to get a tracking number when you ship the order back to us. We will not be held responsible for items lost, stolen, or damaged during return transit.
Can I exchange an item if I am not from the United States?
- Unfortunately, we cannot accommodate exchanges for customers outside of the U.S.
- Any sales outside of the U.S. are final.
Can I cancel my order?
- Yes, you may cancel your order, only if it has not been processed yet.
- There will be a restocking fee of $5 for any cancellations.
I received the incorrect item. What should I do?
- If you received the incorrect item please email us at firstname.lastname@example.org
- Once we receive the return, we will send you the correct item as soon as possible!
What forms of payment do you accept?
- We currently accept all major credit/debit cards and paypal!
Will my card be charged when I order?
- All customers are charged at the time of purchase as this is how our website platform functions. We apologize for any inconvenience.